Terugbetalingsbeleid
Last updated: 21/11/2025
Thank you for shopping at SilkRoad.
We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.
1. Eligibility for Returns
You may return eligible items within 14 days of receiving your order, in accordance with EU consumer rights.
To be eligible for a return, items must be:
- Unworn, unused, and unwashed
- Free of stains, odors, or damage
- With all original tags and packaging attached
- In the same condition in which you received them
Items that do not meet these conditions may be rejected.
2. Non-Returnable Items
For hygiene, safety, and limited-edition production reasons, the following items cannot be returned:
- Underwear, socks, or intimate apparel
- Items purchased on final sale (if marked as “Final Sale”)
- Limited-edition drops with no-return notice (if explicitly stated on the product page)
- Customized or personalized items
3. How to Start a Return
To initiate a return, please contact us at:
Email: SilkRoad.clo@gmail.com
Include the following details:
- Full name
- Order number
- Reason for return
- Photos (if item is damaged, defective, or incorrect)
We will respond within 2–3 business days with return instructions.
4. Return Shipping
You are responsible for the cost of return shipping unless:
- The item arrived damaged
- You received the wrong product
- There was a manufacturing defect
We recommend using a trackable shipping method. SilkRoad is not responsible for lost or untrackable return parcels.
5. Refunds
Once your return is received and inspected, you will be notified whether the refund is approved.
If approved:
- Refunds are issued to your original payment method
- Refunds may take 5–10 business days to appear depending on your bank/payment provider
Shipping costs are non-refundable, except in cases of damaged or incorrect products.
6. Exchanges
We do not currently offer direct exchanges due to limited inventory and drop-based collections.
If you want a different size or color, please:
- Return your item for a refund
- Place a new order
This ensures you don’t miss out on limited quantities.
7. Damaged, Defective, or Incorrect Items
If your item arrived damaged or incorrect, contact us within 7 days of delivery:
Email: SilkRoad.clo@gmail.com
Include photos and your order number so we can solve the issue quickly.
8. Cancellation Policy
Orders can only be cancelled before they are shipped.
Once an order has been fulfilled, it cannot be cancelled, but you may request a return following our standard policy.
9. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- First check your bank account
- Contact your credit card company or bank
- Then contact us at SilkRoad.clo@gmail.com